October 22, 2015



1. We’d like to view a property, what do we do?

Simply give us a call, text or email and we’ll schedule a viewing for you at a convenient time. Please bear in mind we are required to give existing tenants 24 hours notice.

2. How much is the deposit and when does this need to be paid?

£400 each. This is paid at the time you sign the tenancy agreement and secures the property for you. Your deposit will be protected with the Tenancy Deposit Scheme (TDS) within 30 days of receipt. 

3. What’s a guarantor?

A guarantor is usually a parent/guardian that promises to pay your rent and any damages during your tenancy if you do not. This is usually a parent/guardian.

4. How do we take a property?

a. Please let us know ASAP. Our properties are popular and fill up quickly, so if you don’t want to be disappointed please get in touch.

b. We will then forward you and your housemates a copy of the tenancy agreement and other documents via email. You’ll need to read over these and may wish to have them verified by Manchester Student Homes.

c. Next, we will arrange a convenient time to meet up and sign the documentation and take a copy of your passport and student ID card. Don’t worry if you’ve not got your original passport in Manchester with you, we can except a scanned version for now; just bring your passport back from home next time you’re there.

d. We will email your guarantor and ask them to complete their guarantor form. They need to return this to us within 14 days. This is the final administrative step, once we have all of your guarantor forms back, the property is yours!

6.When do we get the keys?

All of our tenancies start on 1st July and run until 30th June. You’re welcome to get the keys from 12 noon on the 1st July but we appreciate some tenants won’t need their keys until later. We discount the rent by 50% over July/August to allow us access and time to carrying out any cleaning, maintenance or decoration before the new academic year starts.

7. How do we pay our rent and how is it calculated?

Rent is paid by online transfer on the following dates:

  • 30th June- rent for July/Aug/Sept
  • 1st Oct- 3 months rent
  • 18th Jan- 3 months rent
  • 18th Apr- 3 months rent

The rent is calculated “per calendar month” to include months where there are 28,30 & 31 days in the month, see the below example:

£125 pppw x 52 weeks = £6,500.00

£6,500.oo divided by 12 months = £541.66

8. What bills are included in the rent?

All of your utility bills are included in your rent payments: Gas, Electricity, Water, TV Licence, 350mb Fibre Broadband and Contents Insurance

9. How do we report a maintenance issue?

If all of your housemates are on whatsapp, just drop a message on our group chat. Alternatively give us a call, text or email and we’ll sort it ASAP. 

10. Do we have to pay council tax?

Full-time students are exempt from paying council tax. You can apply via Manchester City Council’s website.

Cliclk here to apply now

11. What’s an inventory and do we get one?

An inventory is a document which lists the condition and cleanliness of the property and it’s furnishings at the start of the tenancy. We will provided you with this. You need to sign and verify it’s accurate.. At the end of the tenancy, the inventory will be used to check that the property is in the same condition as when you found it.

12. Do you charge admin fees?

No, never have, never will.

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